2-Year Pixie Cup Warranty

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We know you’re going to love your new Pixie Cup!

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How do I insert a cup and what fold should I use?

We recommend the C fold if you are having a hard time getting the cup to “pop” open. The punch-down or the triangle fold are best if you have a smaller opening or experience pain with inserting tampons. The C fold is the most popular and works for most women. Learn more about cup folds on our blog.

Why is my cup leaking?

If your cup has fully opened and it is still leaking, you probably need a bigger cup. If you are having trouble getting your cup to open and you have tried all of our recommended tips, then you likely need a smaller cup.

What if I can’t reach my cup when I try to take it out?

If you’re having trouble reaching your cup, relax your muscles, squat, and try to grab the base of the cup to break the seal. Read how to remove a stuck cup on our blog.

Why is my cup sliding down or falling out?

If your cup is sliding down, you may need a bigger size. However, it’s also possible that you have weak pelvic floor muscles. Learn how to strengthen your pelvic floor muscles.

How often should you sterilize your cup?

We recommend sterilizing your cup before and after each period. If you are prone to yeast infections, then sterilizing your cup daily is recommended. You can sterilize your cup by boiling it on the stove, or by using our steamer or UV sterilizer. Learn more about sterilizing your cup on our blog.

How can I get rid of cup odor?

Maintain a good habit of cleaning and sterilizing your cup. If your cup has a weird smell that won’t come out with regular cleaning, you can try a vinegar lemon rinse or sunbathing your cup. Learn more about removing cup odor on our blog.

Can I use a cup with an IUD, Nuvaring, or any other inserted birth control?

Yes! You can use a menstrual cup with an IUD. Read more on our blog.

How long do Pixie Cups last?

Our cups can last up to 10 years with proper care.

Why did my stem break?

Without proper care, the silicone will break at its weakest point, the stem. Also, removing the cup by tugging on the stem without breaking the seal will cause extra stress and may cause the stem to tear or break.

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For cup users and cup curious alike! A safe place to learn and talk about periods, menstrual cups, and menstrual health in general. Plus exclusive giveaways and chances to participate in product development!