Join our team!

Open Position: Hybrid Warehouse/Customer Service

 

Location: Walnut Shade, MO

Schedule: Full-Time | Hybrid (work Saturdays)

Pay: $16–$20/hour, depending on experience

About Pixie

At Pixie, we're building more than great products. We're building a team that genuinely enjoys working together, supports one another, and grows together.

We're a faith-based company, and our Christian faith shapes why we do what we do and how we strive to serve others. We believe our work is an opportunity to make a meaningful difference, from creating innovative products that improve women's lives to giving back through our Buy One, Give One program.

We believe work should help you move closer to your dreams, not further away from them. Our team is friendly, fast-paced, and passionate about serving customers well. You'll work from our warehouse in Walnut Shade while helping make a positive impact in the lives of women around the world.

This role sits at the heart of that experience.

As a Warehouse Fulfillment & Customer Experience Associate, you'll help make sure our customers have an exceptional experience from the moment they place an order to the moment they need our help. Some days that means picking, packing, and shipping orders from our Walnut Shade warehouse. Other days it means answering customer questions, solving problems, and helping turn a frustrating situation into a great customer experience.

If you're someone who likes staying busy, takes pride in doing things well, and isn't afraid to jump in wherever you're needed, you may fit right in.

What You'll DoOrder Fulfillment, Shipping & Warehouse Operations

  • Pick, pack, and ship customer orders accurately and efficiently across multiple sales channels
  • Shipping & Receiving: Receive incoming inventory and freight, verify shipments, organize and put away product, and prepare outbound packages, cartons, and palletized shipments
  • Maintain accurate inventory and organized product locations throughout the warehouse
  • Process returns and help prepare inventory for Amazon, Walmart, and other fulfillment channels
  • Assist with product kitting, bundling, inventory counts, and other warehouse projects
  • Maintain clean, organized, and efficient packing, storage, and receiving areas
  • Help ensure daily orders and shipments are completed accurately and meet carrier deadlines
  • Shift between fulfillment, shipping and receiving, returns, kitting, and other priorities as order volume and business needs change

Customer Experience

  • Respond to customer emails, chats, and other messages with kindness and professionalism
  • Help customers with product questions, orders, shipping issues, returns, exchanges, and troubleshooting
  • Process replacements and refunds when appropriate
  • Investigate customer concerns and work toward practical solutions
  • Communicate clearly and make customers feel heard and cared for
  • Work with the broader Pixie team to identify recurring customer issues and improve the overall customer experience

You Might Be a Great Fit If You

  • Are dependable and show up ready to work
  • Pay attention to the little things and care about getting them right
  • Enjoy working quickly without sacrificing accuracy
  • Naturally look for what needs to be done instead of waiting to be told
  • Enjoy helping people and solving problems
  • Communicate clearly and professionally
  • Are comfortable learning new software and systems
  • Can move comfortably between independent work and working alongside a team
  • Are adaptable when priorities or order volume change
  • Take ownership when something goes wrong and help find a solution
  • Have warehouse, fulfillment, retail, or customer service experience

Experience is helpful, but we're willing to train the right person.

Physical Requirements

This is an active warehouse role. You should be comfortable:

  • Standing and walking for extended periods
  • Regularly lifting and moving boxes weighing up to 50 pounds
  • Bending, reaching, pushing carts, and performing repetitive warehouse tasks
  • Working at a steady pace throughout the day

Schedule & Work Environment

This is a full-time, 40-hour-per-week position based primarily out of our warehouse and office facility in Walnut Shade, Missouri, just north of Branson and south of Ozark.

The position includes a blend of onsite warehouse work and remote customer experience work. The exact schedule may shift based on order volume, customer needs, and the needs of the business.

Reliable transportation to and from our Walnut Shade facility is required.

Compensation & Benefits

  • $16–$20/hour, depending on experience
  • Full-time, 40-hour schedule
  • Hybrid work opportunities
  • Simple IRA matching
  • Employee discount
  • Opportunities to grow as Pixie continues to grow

The Kind of Team We're Building

Our core values aren't words hanging on a wall. They're how we expect to work together:

  • Vision: We dream and make those dreams a reality.
  • Purpose: We bring faith into our work.
  • Innovation: We create products and solutions to solve problems in our markets.
  • Growth: We choose to learn and produce better results in everything we do.
  • Stewardship: We take responsibility and blame ourselves first.
  • Grit: We have strength of character that refuses to quit.
  • Ownership: We take initiative and make decisions as if we own the place.
  • If those values sound like the kind of team you want to be part of, we'd love to hear from you.

How to Apply

To be considered for the position:

We look forward to learning more about you and potentially welcoming you to the Pixie team.